The security service industry is a sunrise industry. With the continuous promotion of China's urbanization, the market is growing, the development space is growing, and the security service industry is promising. In recent years, the central government has vigorously promoted the transformation and upgrading of Chinese enterprises, and stood in the new historical starting point of the new era. Private security enterprises also encountered some difficulties and bottlenecks in the development. These difficulties and problems also contain opportunities for transformation and upgrading, and they are the inevitable stages of development. Through the throes of growth, private security enterprises will undergo qualitative changes and enter a higher level and more mature development period.

（一）转变保安服务业发展理念，促进行业“转型升级

(1) changing the development concept of the security service industry, and promoting the transformation and upgrading of the industry.

党的十九大报告中指出,中国特色社会主义进入了新时代，我国社会主要矛盾已经转化为人民日益增长的美好生活需要和不平衡不充分的发展之间的矛盾。时代在发展，人民对保安服务要求也越来越高。如何使广大客户不但感受到安全、放心，同时也感受到一份难得的“幸福感”。这是所有民营保安业都应该注重和思考的问题。这是理念的转变，是与时俱进、适应不断变化的市场要求，满足人民日益增长的美好生活需要。当今保安服务市场依旧存在诸多问题，不同程度的恶性充争价、扩中标现象依旧存在，保安员招聘入、职门槛低、素质偏低、工资偏低、部分民营保安企业的负责人依旧是只注重扩大公司规模、增加客户数量、增加分公司数量，存在对于保安服务品质重视程度不够、投入不够、管理粗放等问题。这些都滞后于客户群众日益提高的对保安服务水平的要求。转变发展理念，加快民营保安企业的转型升级步伐，注重塑造保安服务品质，打造一支“作风优良、素质过硬、忠诚坚守、纪律严明、执行力强、言行文明、服务优质、客户满意、群众放心、服务人民，能守护一方平安的安保服务国家队”，应当是民营保安企业的一贯追求和使命。

In the nineteen major report of the party, it is pointed out that socialism with Chinese characteristics has entered a new era, and the major social contradictions in our country have been transformed into the contradiction between the growing needs of the people and the uneven development of the unbalance of the people. With the development of the times, people's demands for security services are getting higher and higher. How to make our customers not only feel safe and secure, but also feel a rare "happiness". This is a problem that all private security industry should pay attention to and think about. This is the transformation of ideas, advancing with the times, adapting to changing market demands, and meeting the growing needs of people's lives. There are still a lot of problems in the security service market today. There are still many kinds of vicious charging prices and enlargement of the standard. The security personnel are recruited, the job threshold is low, the quality is low, and the salary is low. The person in charge of some private security enterprises is still only paying attention to expanding the size of the company, increasing the number of customers and increasing the number of companies. There are many problems such as insufficient emphasis on security service quality, insufficient investment and extensive management. These are lagging behind the increasing demands of customers on the level of security services. Change the concept of development, accelerate the pace of the transformation and upgrading of private security enterprises, pay attention to shaping the quality of security services, and create a "fine style of work, excellent quality, loyalty and perseverance, strict discipline, strong execution, good performance, good service, customer satisfaction, people's reassurance, service people, and the security of one party." Serving the national team should be the consistent pursuit and mission of private security enterprises.

（二）注重客户体验，全力塑造高品质保安服务，打造“为人民服务”的保安队伍，提高客户的幸福感

(two) focus on customer experience, strive to create high-quality security services, create a "security service for the people" security team, improve customer well-being.

保安服务本质是提供安全服务，守护的是客户单位的生命和财产安全，维护的是客户单位正常的工作和生活秩序，具有丰富的内涵和外延。民营保安企业既要注重经济效益，也要注重社会效益。保安员对于岗位职责、应急预案的掌握理解和运用，过硬的军事素质，严明的纪律和很强的执行力等，这是保安服务的基础和前提。在此基础上应当将社会和谐的理念、人性化的服务理念以及社会主义核心价值观融入保安企业文化，对内塑造好保安，对外塑造好公民。保安队伍应紧密联系客户和群众，将“为人民服务”的思想融入到队伍，将“为人民服务”的思想融入到队伍，提供优质文明的保安服务，为客户和群众增加幸福感，让客户和群众得到更好的保安服务体验。客户和群众就会真正“爱上”保安员。民营保安企业应该具有这种情怀、高度、格局，这也是社会责任感和使命感的体现。

The essence of security service is to provide security services, protect the life and property security of the customer unit, maintain the normal work and order of life of the customer unit, and have rich connotation and extension. Private security enterprises should not only pay attention to economic benefits, but also pay attention to social benefits. It is the basis and prerequisite for security service to understand and apply the post responsibility and emergency plan, the excellent military quality, the strict discipline and the strong execution. On this basis, the concept of social harmony, the humanistic service concept and the socialist core values should be integrated into the security enterprise culture to shape the security and to shape the citizens. The security team should closely contact the customers and the masses, integrate the idea of "serving the people" into the team, integrate the idea of "serving the people" into the team, provide high quality and civilized security services, increase the sense of happiness for the customers and the masses, and let the customers and the masses get a better service experience. Customers and the masses will really fall in love with security guards. Private security enterprises should have such feelings, height and pattern, which is also a reflection of social responsibility and sense of mission.

（三）困难、问题是机遇也是挑战，是民营保安企业的升级空间

(three) difficulties and problems are opportunities and challenges. It is the upgrading space of private security enterprises.

在保安服务业内，常听到同行抱怨：保安行业招人难，保安员入职门槛低、文化素质偏低、流失率高，社会对保安员认可尊重程度偏低，甲方服务费偏低等，越来越难干的话语不绝于耳。这确实是这个行业存在的一些问题和现状。作为保安服务业的经营管理者面对这种现状不应该一味未抱怨，而是应该努力改变这种现状。而是应该努力改变这种现状。应将这种改变上升到公司战略层面，深入思考这种问题的成因，然后慢慢做出改变。保安经营管理者应该采取人性化和军事化相结合的管理模式，为保安员营造良好的人文环境，让其感受到保安大家庭的温暖和尊重；抓好教育培训工作，积极致力于提高保安员的素质；逐步改善保安员的工作和生活条件，提高保安员的待遇和福利，多做有利于稳人留心的事，多做有利于提高保安服务水平的事，多做提高保安员素质的事，多做符合保安员利益的事，凡此种种，常抓不懈，久久为功。“路虽远行则将至，事虽难做则必成”，只要方向正确，日积月累的努力，这种现状一定会得到极大的改观。

In the security service industry, it is often heard that the colleagues complain: the security industry is difficult to recruit people, the security clerk's entry threshold is low, the cultural quality is low, the loss rate is high, the society is low on the security personnel's recognition and respect, the service fee of the party a is low, and the more and more difficult words are not to be heard. This is indeed a number of problems and current situation in this industry. As a manager of the security service industry, this situation should not be complaining. Instead, we should try to change this situation. Instead, we should try to change this situation. This change should be raised to the strategic level of the company, deeply thinking about the causes of the problem, and gradually making changes. The security managers should adopt the management mode of the combination of humanized and militarized, create a good humanistic environment for the security guards, let them feel the warmth and respect of the security family, and do a good job in education and training, actively strive to improve the quality of the security guards, and gradually improve the work and living conditions of the security guards and improve their living conditions. The treatment and welfare of the security guards, do more to help the stability of the people, do more to improve the security service level, do more to improve the quality of the security guards, and do more to meet the interests of the security guards, all this, often grasp unremitting, long for a long time. "Though the road is far away, it will come, but if it is difficult to do, it will become". As long as the direction is right and the efforts accumulated over a long period of time, this situation will surely be greatly improved.